Production qualities
Stoffaa Textiles are made to order. All textiles take from 6–8 weeks from production to delivery.
They are very hard wearing and soften with age.
Due to the handmade nature of our fabrics, please understand that variations in colour, print and design are expected to occur during the creation of handmade textiles. The small imperfections are the exact thing that makes our product unique.
Fabric Care – Dry clean recommended.
Shipping
Ireland – delivery is free of charge.
International – There is a standard Delivery standard charge of €50. All orders will be shipped from Dublin, Ireland. via Irish Postal Service “An Post”. Tracking numbers and shipment confirmation will be sent shortly after shipping. All orders will be insured.
Returns
If you are not completely satisfied with your purchase, please contact us at hello@stoffaa.com. We will be happy to help find a solution. You will need to request a RETURN AUTHORIZATION. Our customers are important to us. Please return any item within 14 days of receipt so it can be replaced, or exchanged for store credit.
All merchandise should be returned in its original condition with the original packaging. Please write the reason for the return on the original receipt. Returns are subject to shipping charges. You will receive a refund confirmation via email once the return is processed. All refunds credit only the original form of payment. We cannot refund shipping charges on returned items. For your security, please return your order with an insured courier (e.g., FedEx, DHL ) and retain a copy of your receipt.
Payment Information
We use the Stripe and PayPal payment gateways. You do not need to have a Stripe or PayPal account to use our online store. The money will be debited from your bank account or card of choice.
At no stage of any transaction do we have access to your credit card or debit card details. Only Stripe and PayPal have this information.
Our website site uses SSL technology to keep your information safe – lookout for the green padlock in the address bar of your browser which indicates to you that you are browsing on a secure connection.
Privacy Policy
Your privacy is important to us – we will never share your personal information with other parties
At no stage of any transaction do we have access to your credit card or debit card details. Only Stripe and PayPal have this information.
Our website site uses SSL technology to keep your information safe – lookout for the green padlock in the address bar of your browser which indicates to you that you are browsing on a secure connection.
How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.
Should you have other questions or concerns about our privacy policies, please send an e-mail to us at hello@stoffa.com